If your windshield has been chipped, cracked, or damaged beyond repair, you’re probably wondering what’s next. At Auto Glass Ottawa, we understand that getting your windshield replaced can feel like a big deal—but it doesn’t have to be stressful. We’re here to walk you through what actually happens during a windshield replacement appointment so you know exactly what to expect from start to finish.
Scheduling your appointment
The first step is easy—give us a call or book online to schedule your appointment. We’ll ask a few quick questions about your vehicle’s make, model, and year, as well as the damage to your glass. From there, we’ll help you find a time that works for you. Most windshield replacements can be done the same day or next day, depending on availability.
If you’re stuck at work or home, don’t worry—we also offer mobile windshield replacement so we can come to you. It’s all about making the process as convenient as possible.
Arrival and inspection
When you arrive at our shop, or when our technician shows up for a mobile service, the first thing we do is a full inspection of your existing windshield. We check the extent of the damage and confirm the replacement glass we’ve brought is the correct fit for your vehicle.
We’ll also go over any questions you may have before getting started. We want you to feel comfortable and informed every step of the way.
Removing the damaged windshield
Once everything’s been confirmed, we get to work by carefully removing the damaged windshield. This part of the process involves taking out the trim and gently loosening the adhesive that holds the glass in place. Our technicians use specialized tools to prevent any scratches or damage to your car’s paint or interior.
Removing the old glass typically takes about 15–30 minutes. We take great care to avoid leaving behind any debris, broken glass, or sealant.
Prepping the frame and installing the new windshield
After the damaged glass has been removed, we prepare the pinch weld area (the frame that supports the windshield). We clean the surface thoroughly and apply fresh, high-quality adhesive. This is one of the most important steps in the process because proper adhesion is what ensures your new windshield is secure and watertight.
We then position the new windshield precisely into place. We use suction cups and leveling tools to make sure it sits perfectly. Our team is trained to follow the correct curing times and safety standards, so you can feel confident in the final result.
The curing and safety wait time
Once the new windshield is in place, the adhesive needs time to cure properly. This is known as the “safe drive-away time.” In most cases, this can range from 30 minutes to an hour depending on the type of adhesive used and current weather conditions.
During this wait, we’ll go over post-installation care instructions. For example, we’ll remind you not to slam your car doors or remove any protective tape for at least 24 hours. These small steps help ensure the windshield seals correctly and doesn’t shift.
If you ever need help after your appointment, just call us at 613-234-9111—we’re always happy to answer any follow-up questions.
What about insurance?
If you’ve got comprehensive coverage, there’s a good chance your insurance will cover windshield repairs or replacement—often with little or no out-of-pocket cost. Some policies even include full glass coverage with no deductible at all.
Because of Ontario’s no-fault system, your own policy usually handles the repair, no matter who caused the damage. We work with most major insurance providers and can help with the paperwork to keep things simple.
Not sure what your plan covers? Just ask—we’re happy to help. Call us at 613-234-9111 and we’ll walk you through it.
Why trust Auto Glass Ottawa?
We’ve been offering trusted windshield replacement in Ottawa for years, and we know what matters most—quality work, no-hassle service, and peace of mind. Our certified technicians handle everything from full windshield replacements to door and vent glass repairs. Whether you’re visiting us or using our 100% free mobile services, we make sure it’s done right the first time.
We only use top-quality glass and adhesives, follow industry-approved methods, and back every job with a lifetime warranty—including protection against leaks or annoying air noises. Plus, we offer same day auto glass repair, work with most insurance providers, and guarantee 100% satisfaction.
So whether you need a quick fix or complete auto glass repair in Ottawa, we’re the team that gets you safely back on the road without the stress.
Got a cracked windshield? Give Auto Glass Ottawa a call at 613-234-9111 or book your appointment today.